Update your browser
ir al contenido

Rochester Hotel - calafate

BOOK ON LINE

Business Center

Computers with high speed internet available for our Rochester Calafate guests can surf the internet accompanied by an excellent view of Lake Argentino.

Because your opinion matters

Calafate [RH] launched an integral guest satisfaction program.details +

Because your opinion matters

Under the motto the hotel chain Rochester Hotels has -"listen to our guests"- the company has set a comprehensive program including different tools. This allows the hotel company to assess and rate the experience of each guest and to determine the areas to be improved in order to exceed the expectations of the most exigent guests day after day.

Many are the tools that integrate the program. One of said tools is the online survey: an emailing containing a survey sent to each guest after the stay in order to evaluate individually all the hotel areas. THe high rate of responded surveys guests send back to Rochester Hotels make it possible to the hotel chain to analyze results on a weekly basis.

Moreover, the online comments and suggestions section of Rochester Hotels website allows guests to rate the offered services making a comment or a suggestion.

The onsite surveys are carried out while guests are in house using a survey that includes en evaluation of all hotel areas. At the same time, onsite suggestions give guests the opportunity to detail their suggestions, pouting out those issues they consider necessary.

Finally, the suggestions box give guests the chance to send Rochester Hotels their comments anonymously. All these comments, congratulations, suggestions and or improvements to be done are read by the management of the company in order to evaluate each case individually.

Rochester Hotels also oversees all websites where guests post their experiences at our hotels. Depending on the case, guests are contacted to thank them for their comments or to clarify any situation by our management

Mystery shoppers are also carried out at Rochester Hotels in order to check that procedures match the established standards for each area. Telephone calls, emails and mystery guests staying at all the hotels the company has are part of the pillars used at Rochester Hotels to guarantee guest satisfaction.

Thanks to all this work that is done day after day, Rochester Hotels is proud to have a constant 95% occupancy level -which has been also the result during the last years- and a management focused and based on guest satisfaction. 90% of the results of the surveys are positive showing the high satisfaction level of the guests who stay at Rochester Hotels.

¡Excellent!

92% of our guests qualify us positively.

Traveler rating

Clean

Excellent
 
54%
Very Good
 
30%
Regular
 
8%

Decoration

Excellent
 
62%
Very Good
 
24%
Regular
 
6%

Breakfast

Excellent
 
56%
Very Good
 
24%
Regular
 
12%

Staff

Excellent
 
36%
Very Good
 
31%
Regular
 
25%
"An excellent place to stay" Tonini Analia Bs As, Argentina Room 108
"An excellent place to stay. the staff service is outstanding". descargar Guest photos
"The staff is really welcoming and friendly" Leonardo Valenzuela Caracas, Venezuela Room 207
"All hotel areas are nicely appointed and all the staff is very friendly". descargar Guest photos
"The best in Calafate" Juan Mario Cadavid Arboleda Medellín, Colombia Room 303
"The best in Calafate". descargar Guest photos
"EVERYTHING WAS LOVELY" Antonio Cattozzo Bs As, Argentina Room 210
"The hotel is really comfortable and has awesome lake views ". descargar Guest photos
"Because it is lovely" Franck Nicolini Lyon, France Room 216
"Because it is lovely, nicely located and friendly, tidy, clean and elegant". descargar Guest photos