Booking conditions and cancellation policy
•A booking request without bedding information will be considered as a “double twin” room request
•Check in: 2PM / Check Out: 10AM.
•Late check out (until 6PM): an additional 50% of the room rate will be charged to the stay. One full night’s room rate will be charged for late check outs after 6PM.
•Cancellation policies for individual guests: Bookings shall be cancelled up to 48hs before arrival. If you cancel 48hs or less before check in date, one full night’s room rate will be charged as penalty fee. Likewise, if you fail to check in at the hotel and you have not cancelled your booking, the hotel will impose a "no- show" charge (one full night’s room rate).
Important: all booking modifications and cancellations shall be requested via email to firstname.lastname@example.org. Kindly note that our reservations department will contact you in order to proceed with the modification or cancellation. Only after receiving a written response from our staff, your booking shall be considered modified or cancelled.
*Wireless internet access fee: ARS 39 (Argentine pesos) per day. Contact our front desk staff to request the access code.
*Breakfast is not included in the rate. Shall you request breakfast, an additional ARS 75 (Argentine pesos) will be charged to your room rate per day per person.
Important: all booking modifications and cancellations shall be requested via email to email@example.com. Kindly note that our reservations department will contact you in order to proceed with the modification or cancellation. Only after receiving a written response from our staff with all the related information, you shall consider your booking modified or cancelled.
Credit cards left for guarantee purposes must be valid. Our staff will reconfirm the validity of credit cards and cancel-without prior notice- all bookings guaranteed with not valid credit cards.
Because your opinion matters
Concept [RH] launched an integral guest satisfaction program. details +
Because your opinion matters
Under the motto the hotel chain Rochester Hotels has -"listen to our guests"- the company has set a comprehensive program including different tools. This allows the hotel company to assess and rate the experience of each guest and to determine the areas to be improved in order to exceed the expectations of the most exigent guests day after day.
Many are the tools that integrate the program. One of said tools is the online survey: an emailing containing a survey sent to each guest after the stay in order to evaluate individually all the hotel areas. THe high rate of responded surveys guests send back to Rochester Hotels make it possible to the hotel chain to analyze results on a weekly basis.
Moreover, the online comments and suggestions section of Rochester Hotels website allows guests to rate the offered services making a comment or a suggestion.
The onsite surveys are carried out while guests are in house using a survey that includes en evaluation of all hotel areas. At the same time, onsite suggestions give guests the opportunity to detail their suggestions, pouting out those issues they consider necessary.
Finally, the suggestions box give guests the chance to send Rochester Hotels their comments anonymously. All these comments, congratulations, suggestions and or improvements to be done are read by the management of the company in order to evaluate each case individually.
Rochester Hotels also oversees all websites where guests post their experiences at our hotels. Depending on the case, guests are contacted to thank them for their comments or to clarify any situation by our management
Mystery shoppers are also carried out at Rochester Hotels in order to check that procedures match the established standards for each area. Telephone calls, emails and mystery guests staying at all the hotels the company has are part of the pillars used at Rochester Hotels to guarantee guest satisfaction.
Thanks to all this work that is done day after day, Rochester Hotels is proud to have a constant 95% occupancy level -which has been also the result during the last years- and a management focused and based on guest satisfaction. 90% of the results of the surveys are positive showing the high satisfaction level of the guests who stay at Rochester Hotels.
90% of our guests qualify us positively.