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Rochester Hotel - serena

BOOK ON LINE

Booking conditions and cancellation policy


Check in time: 3PM / Check Out: 12PM.
In case of cancellation or no-show the following criteria will be applied:
High Season (Jan – Feb – Mar – Jul - Dec) / Public Holidays:
• Cancellations requested up to 30 days before check in date will have no penalty fees applied.
• Cancellations requested between 30 and 15 days before check in date will have a 50 % of the total amount of the stay charged as penalty fee.
• Cancellations requested less than 15 days before check in date and no-shows will have the total amount of the stay charged as penalty fee.
Low season (Apr – May – Jun – Aug – Sep – Oct - Nov):
• Cancellations requested up to 15 days before check in date will have no penalty fees applied.
• Cancellations requested between 15 and 7 days before check in date will have a 50 % of the total amount of the stay charged as penalty fee.
• Cancellations requested less than 7 days before check in date and no-shows will have the total amount of the stay charged as penalty fee.
Important: all booking modifications and cancellations shall be requested via email to reservas@serenabuzios.com.br. Kindly note that our reservations department will contact you in order to proceed with the modification or cancellation. Only after receiving a written response from our staff with all the related information, you shall consider your booking modified or cancelled.
Credit cards left for guarantee purposes must be valid. Our staff will reconfirm the validity of credit cards and cancel-without prior notice- all bookings guaranteed with not valid credit cards
* Breakfast is not included in the rate. Shall you request breakfast, an additional USD 15 (USD dollars) will be charged to your room rate per day per person.
Serena Boutique Resort